Member Relations

The Board is fully committed to the fair and reasonable treatment of all members who are both owners and customers of the Society.


The Society actively encourages feedback from its members from member surveys, correspondence and telephone contact; and through annual statements and renewal notices as well as the information pack from the Annual General Meeting (AGM).


The Board has appointed a Senior Independent Board Member, Imogen Astley Marsh, whose responsibilities include being available to handle issues and concerns raised by members and to communicate these to the Board for consideration and action.


Any member can contact Mrs Astley Marsh by email at or by writing to the Society at Holloway House, Epsom Square, Trowbridge, BA14 0XG.