Member Relations

The Board is fully committed to the fair and reasonable treatment of all members who are both owners and customers of the Society.


The Society actively encourages feedback from its members through a variety of methods including member surveys, correspondence and telephone contact; and through the issue of annual statements and renewal notices and the information pack from the Annual General Meeting (AGM).


The Board has appointed a Senior Independent Board Member, Imogen Astley Marsh, whose responsibilities include being available to handle issues and concerns raised by members and to communicate these to the Board for consideration and action. Any member wishing to contact Mrs Astley Marsh may do so, in the first instance, by emailing her at or by writing to the Society's Registered Office.