Making a Complaint

If something is not quite right and you wish to complain about any aspect of your membership or the service you have received from us, in the first instance please let us know by any of the means shown below.  If you choose to do so by letter, please address it to the Governance & Compliance Manager.


By telephone:

Main switchboard  01225 752120 

Member services  01225 756785 

Application enquiries  01225 756794 

Claims  01225 756796 


By email:

General email address

Members services 

Application enquiries



Or you can write to us at:

Wiltshire Friendly Society Limited 

Holloway House 

Epsom Square 

White Horse Business Park 



BA14 0XG


To view our ‘Complaints – Member Guidance Notes' in full and to learn more about how we will deal with your complaint, please click here