The true test of the value of an insurance plan has to be that it pays out when you need it!
We can now report that:
Breaking that down by plan types:
Individual plans
97.83% of all individual claims were paid last year. The reasons for the non-payment of claims were due to members either experiencing no loss of income or being linked to exclusions under their personal terms.
Group plans
100% of all group claims were paid last year.
We are delighted to be able to say that we are there to support individual and group members when they need us!